Effective Date: 27 July, 2026

Radian Thermal Products Inc. (”Radian,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, create an account, contact us, or otherwise interact with us.

Radian Thermal Products Inc. is headquartered in the United States and operates internationally, including offices in the United Kingdom, China, Taiwan, Vietnam, and the Philippines. We are committed to complying with applicable data protection and privacy laws, including the European Union General Data Protection Regulation (EU GDPR), the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and other applicable privacy laws in the jurisdictions where we operate.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Our Privacy Principles

Our approach to privacy is guided by the following principles:
  • Privacy is a fundamental right.
  • We collect only the personal information that is reasonably necessary for legitimate business purposes.
  • We process personal information lawfully, fairly, and transparently.
  • We implement appropriate technical and organizational safeguards to protect personal information.
  • We do not sell or rent personal information to third parties.
  • We regularly review our privacy practices to ensure compliance with applicable laws and industry standards.

Applicable Data Protection Laws

Our approach to privacy is guided by the following principles:
  • Privacy is a fundamental right.
  • We collect only the personal information that is reasonably necessary for legitimate business purposes.
  • We process personal information lawfully, fairly, and transparently.
  • We implement appropriate technical and organizational safeguards to protect personal information.
  • We do not sell or rent personal information to third parties.
  • We regularly review our privacy practices to ensure compliance with applicable laws and industry standards.

Where different legal requirements apply, we will process your personal information in accordance with those applicable laws.

Information We Collect

Depending on how you use our website or interact with us, we may collect the following categories of personal information:

Information you provide directly

This may include:
  • Name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Account login information
  • Purchase and order information
  • Communications you send to us
  • Any information you voluntarily provide through forms or correspondence

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Approximate geographic location
  • Pages visited
  • Referring website
  • Date and time of your visit
  • Website usage statistics

This information helps us improve the performance, functionality, and security of our website.

For information about our use of cookies and similar technologies, please refer to our Cookie Policy.

How We Use Your Information

We use personal information for purposes including:
  • Providing our products and services
  • Processing and fulfilling orders
  • Managing customer accounts
  • Responding to inquiries and technical support requests
  • Improving our website and customer experience
  • Sending service-related communications
  • Sending marketing communications where permitted by law or with your consent
  • Preventing fraud and maintaining website security
  • Meeting legal, regulatory, and contractual obligations
  • Protecting our legal rights and business interests

We will only use personal information for the purposes for which it was collected or for compatible purposes permitted by applicable law.

Legal Basis for Processing (GDPR and UK GDPR)

Where the GDPR or UK GDPR applies, we process personal information on one or more of the following legal bases:
  • Your consent.
  • Performance of a contract or taking steps prior to entering into a contract.
  • Compliance with legal obligations.
  • Our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Website Analytics

We use website analytics services, such as Google Analytics or similar tools, to better understand how visitors use our website and to improve its performance, functionality, and user experience.

These services may collect information including your IP address, browser type, device information, pages visited, time spent on pages, and other usage statistics. This information is generally aggregated and used for analytical purposes.

Where required by applicable law, analytics technologies will only be used after obtaining your consent.

For additional information regarding cookies and tracking technologies, please refer to our separate Cookie Policy.

Contact Forms and Customer Enquiries

If you contact us using our website, email, telephone, or other communication methods, we will collect the personal information you voluntarily provide.

This information may include:

  • Name
  • Company
  • Email address
  • Telephone number
  • Country or region
  • The contents of your enquiry

We use this information solely to respond to your request, provide customer support, process quotations, or otherwise communicate with you regarding our products and services.

Communications may be processed using secure email services or other trusted business communication providers.

Customer Accounts

If you create an account through our website, we will store the information necessary to manage your account and process your purchases.

This may include:

  • Name
  • Company information
  • Contact details
  • Billing and shipping addresses
  • Order history
  • Account preferences

You may request deletion of your account at any time, subject to any legal or contractual obligations requiring us to retain certain information.

Orders and Payment Information

When you purchase products from us, we collect the information necessary to process your order, fulfill shipments, provide customer service, and comply with applicable legal and accounting requirements.

Payment card information is not stored on our website or our servers.

Payments are securely processed by trusted third-party payment processors. These providers are responsible for securely handling payment information in accordance with applicable payment industry security standards.

Contact Forms and Customer Enquiries

If you contact us using our website, email, telephone, or other communication methods, we will collect the personal information you voluntarily provide.

This information may include:

Opting out of marketing communications will not affect transactional or service-related communications regarding existing orders or customer accounts.

Third-Party Service Providers

We may share personal information with carefully selected third-party service providers that assist us in operating our business.

These providers may include:

  • Website hosting providers
  • Cloud service providers
  • Payment processors
  • Shipping and logistics providers
  • IT support providers
  • Customer relationship management (CRM) platforms
  • Email communication providers
  • Website analytics providers

These service providers are authorized to process personal information only as necessary to perform services on our behalf and are required to implement appropriate security measures.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

International Data Transfers

As an international business, Radian Thermal Products Inc. may transfer personal information between its offices and trusted service providers located in:
  • United States
  • United Kingdom
  • China
  • Taiwan
  • Vietnam
  • Philippines
  • Other countries where our service providers operate

Where personal information is transferred outside your country or jurisdiction, we take appropriate measures to ensure that such transfers are conducted in accordance with applicable data protection laws.

Where required by the GDPR or UK GDPR, we implement appropriate safeguards, including contractual protections or other legally recognized transfer mechanisms.

Data Retention

We retain personal information only for as long as necessary to:
  • Provide our products and services;
  • Fulfill contractual obligations;
  • Maintain customer relationships;
  • Comply with legal, accounting, tax, and regulatory requirements;
  • Resolve disputes;
  • Enforce our agreements; and
  • Protect our legitimate business interests.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

Where the EU GDPR or UK GDPR applies, these rights may include:

Right to Access

You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.

Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

Right to Erasure

You may request deletion of your personal information where there is no lawful reason for us to continue processing it.

Right to Restriction of Processing

You may request that we limit the processing of your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request that personal information you have provided to us be transferred to you or another organization in a commonly used electronic format.

Right to Object

You may object to certain processing activities, including processing based on our legitimate interests or direct marketing activities.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may contact us first so that we can investigate and address your concerns. You may also have the right to submit a complaint to your local data protection supervisory authority.

To exercise any of these rights, please contact us at:

Email: info@radianheatsinks.com

We may need to verify your identity before completing certain requests to protect the security of your personal information.

Security of Personal Information

Radian Thermal Products Inc. takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Access controls and authentication procedures
  • Secure systems and infrastructure
  • Security monitoring
  • Data protection practices appropriate to the nature of the information processed
  • Limiting access to personal information only to authorized personnel who require it for legitimate business purposes

While we take reasonable steps to protect personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continually review and improve our security practices.

Data Breach Notification

In the event of a personal data breach, we will assess the nature and scope of the incident and take appropriate action in accordance with applicable data protection laws.

Where required by law, we will notify affected individuals, relevant regulatory authorities, and other appropriate parties within the required timeframe.

We will take reasonable steps to investigate, contain, and remediate any security incident involving personal information.

Children’s Privacy

Our website and services are intended for business customers and are not directed toward children.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us at: info@radianheatsinks.com and we will take appropriate steps to review and address the request.

Links to Other Websites

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or industry standards.

When we make changes, we will update the “Effective Date” at the beginning of this policy.

Where required by applicable law, we will provide additional notice of significant changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

Radian Thermal Products Inc.
Privacy Contact Email: info@radianheatsinks.com

We will make reasonable efforts to respond to privacy-related inquiries within the timeframes required by applicable data protection laws.